Support Centre for Industrial Monitors and Touch Screens

Contact Customer Support

Free support can be obtained by contacting Hope Industrial Systems between the hours of 9:00 to 22:00 GMT.

Phone

  • +44 (0) 20 7193 2618

E-mail

Industrial Touch Screen Downloads

Touch Screen Drivers

Driver download icon

Product Documentation

Monitor User Manual front cover


Warranty and Repair Service

In order to receive repair service in or out of warranty you must get prior approval from Hope Industrial Systems.

To request warranty service you can call us at +44 (0) 20 7193 2618 or send an e-mail to support@HopeIndustrial.co.uk. If we determine that service is needed we will give you a Return Material Authorization (RMA) number. This RMA number should be conspicuously marked on the outside of the shipping box.

For products originally sold through Hope Industrial U.K., return shipping to and from Hope Industrial repair facilities and any EU member country (except Croatia, Cyprus, and Malta) will be provided using a pre-paid UPS shipping label provided via email.

The Hope Industrial Systems service group will follow up with a problem report within one business day of receiving the product. Most repairs can be completed within 1-2 business days of receipt. No billable repairs will be made without prior approval.

For repairs not covered by warranty, a standard inspection fee of €40 will be charged to determine the nature of the problem. This fee will be applied to any necessary repairs.

Support and Service Policies

Frequently Asked Questions

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