Before calibrating your touch screen, the Elo Touch Screen driver must be installed. If you will be using a USB connection, it is very important that the USB cable is left unplugged until the touch screen driver has been successfully installed. If you will be using a Serial connection, connect the Serial cable first, and then install the touch screen driver.
Detailed instructions can be found in each monitor’s user manual, located in the Support Items section on the individual product pages and also in the Documentation section of our support page.
Microsoft Windows users who are using a USB touch screen interface can visit this post on our blog for a step-by-step guide on installing and calibrating your Hope Industrial touch screen.
You may also contact our support group for additional assistance.
Yes. Hope’s Conflict Minerals Report and Statement is discussed in detail on our blog.
Approximately 50% of the heat of a Hope Panel Mount Monitor dissipates out the front of the monitor. To determine the heat load created by a Hope Panel Mount Monitor inside an enclosure, multiply the typical power consumption of the monitor by 50%.
We have tested several of our Panel Mount Monitors to determine the exact percentage of heat that is transmitted out of the rear of the monitor into an enclosure. Below is the percent of heat load of the monitors we tested:
Please contact our support team if you’d like a detailed report.
Yes, Hope Industrial monitors and touch screens work with ThinManager software. Our customers have been using our touch screens with ThinManager for over 18 years. Technical support for ThinManager software is available on the ThinManager website. See the "How do I calibrate touch screens" and "What touch screen module should I use?" questions for detailed instructions.
You may also contact our support group for additional assistance.
All Hope Industrial touch screens are recognised as USB HID devices, but a driver is required for calibration and more advanced features, like Hold-to-Right-Click.
Drivers are available for a wide variety of operating systems and shipped on a CD-ROM with each touch screen. The latest drivers are also always available in our support section.
Drivers are available for a wide variety of current and legacy operating systems, including all major Windows versions, Microsoft Embedded operating systems, Apple Mac, and many others. A full list and downloadable drivers are available in our support section.
Hope Industrial products are engineered using materials specifically chosen for high resistance to the types of corrosive chemicals and gases commonly found in industrial and manufacturing environments. Resistance to any chemical depends not only on the materials and chemical in question, but to other factors, including chemical concentration, exposure time, and ambient temperature.
We have created an overview chart that lists each exterior material used in the construction of Hope Industrial products, along with a list of common chemicals each material can tolerate. This list can be used to qualify suitability of our products for your environment.
If you do not see a chemical in your environment on the list, or you would like more information, please contact us for detailed guidance from our engineering department.
Yes, all Hope Industrial touch screens use resistive touch technology, which is pressure sensitive. This means it will work with a finger, a glove, a stylus, or anything else that applies pressure to the screen surface.
Connecting multiple computers to the same touch screen requires the use of a KVM switch that has been specifically designed to handle switching of USB touch screens. KVM switches intended for use with a standard mouse (the type commonly used in server rooms) will generally not work with Hope Industrial touch screens.
Please visit this post on our blog for a KVM switch review that has been certified by Hope Industrial for use with our USB touch screens.
Yes. Our touch screen drivers allow multiple displays to be connected to a single PC whether in mirroring mode (multiple screens showing the same desktop) or extended desktop (a single desktop stretched across multiple displays).
Our Windows drivers allow each touch screen to be calibrated independently whether you are using USB or Serial for connection to the PC. Once configured, the cursor will follow your finger to any connected touch screen. For configuration help or more information, please contact our support group for assistance.
No, presence of dirt, fingerprints, or liquid on the touch screen surface will not affect the operation of a properly installed display.
After initial setup, the touch screen should not require periodic re-calibration. Installing new drivers could erase a previous calibration and at time re-calibration is done by preference since some users prefer a different calibration style (e.g.: pointer centered on the finger-tip vs. centered on the finger).
Any standard glass cleaner can be used to clean a Hope Industrial touch screen.
Support for Linux-based operating systems is available through both native drivers, and by using driver-less methods that rely on the HID device compatibility of our touch screens. A full review of the available methods is available on our blog.
You may also contact our support group for information specific to your environment and applications.
Yes, Hope Industrial touch screens use resistive technology, which is pressure-sensitive and can be used with any type of stylus, as long as it is not sharp or rough (which could damage the touch screen surface). Please contact our sales department for more information.
All Hope Industrial displays are equipped with both analogue (VGA) and digital (DVI) video inputs and support a wide range of video formats on these inputs. Using adapters (available from Hope), most other connections are also supported.
Note that compatibility depends on both the physical connector and the video signal format itself. Please contact our support team for more information on compatibility with your video source or PC.
“VESA mounting” refers to a standard created by the Video Electronics Standards Association and adhered to by most manufacturers of flat panel displays. Among other things, the VESA standard prescribes four M4 screws spaced in a square pattern, 100mm per side.
This common mounting arrangement can be used both to attach a display to a mount or stand, or to attach a device, such as a small PC or thin client, to the rear of a display.
All Hope Universal Mount Monitors are fitted with a standard 100mm VESA mounting pattern. All Hope Panel Mount Displays either have an integrated VESA pattern, or can be purchased with an optional adapter plate that provides a VESA pattern.
Some users may wish to use a single workstation to control multiple PCs, switching between the PCs as needed. For applications only requiring video and USB keyboard/mouse, most off-the-shelf KVM switches can be used, such as those commonly found in IT server room environments.
Hope Industrial USB touch screens, however, cannot be used with most KVM switches, since the USB signals used by our touch screens are not the same as those used by a standard USB mouse.
To provide touch screen switching, a KVM switch specifically designed for touch screens must be used. An example of one can be found in this article.
Example: 15" Panel Mount Touch Screen, HIS-UM15-SGAH